One post tagged with "productivity"

// Process incoming transcript
async function processTranscript(transcript, meetingMetadata) {
  // Extract structured data using Claude
  const extraction = await claude.analyze({
    model: 'claude-3-5-sonnet',
    system: EXTRACTION_PROMPT,
    messages: [
      {
        role: 'user',
        content: `Meeting: ${meetingMetadata.title}
                  Date: ${meetingMetadata.date}
                  Attendees: ${meetingMetadata.attendees.join(', ')}
                  
                  Transcript:
                  ${transcript}`
      }
    ],
    response_format: { type: 'json_object' }
  });

  // Update CRM
  await hubspot.updateDeal(meetingMetadata.dealId, {
    notes: extraction.crmNotes,
    next_step: extraction.actionItems[0]?.task,
    last_meeting_date: meetingMetadata.date
  });

  // Create tasks for our action items
  for (const item of extraction.actionItems.filter(a => a.owner === 'us')) {
    await hubspot.createTask({
      subject: item.task,
      dueDate: item.dueDate || addDays(new Date(), 2),
      associatedDealId: meetingMetadata.dealId
    });
  }

  // Draft follow-up email
  await gmail.createDraft({
    to: meetingMetadata.prospectEmail,
    subject: extraction.followUpEmail.subject,
    body: extraction.followUpEmail.body
  });

  // Notify rep
  await slack.sendMessage({
    channel: meetingMetadata.repSlackId,
    text: formatSummary(extraction)
  });
  
  return extraction;
}

// Webhook handler for Zoom recording completion
app.post('/webhooks/zoom', async (req, res) => {
  const { recording_files, topic, start_time, participants } = req.body.payload;
  
  // Find transcript file
  const transcriptFile = recording_files.find(f => f.file_type === 'TRANSCRIPT');
  
  if (transcriptFile) {
    const transcript = await downloadZoomTranscript(transcriptFile.download_url);
    await processTranscript(transcript, {
      title: topic,
      date: start_time,
      attendees: participants.map(p => p.name)
    });
  }
  
  res.sendStatus(200);
});

// Poll Gong for completed calls
async function pollGongCalls() {
  const recentCalls = await gong.getCalls({
    fromDateTime: subtractHours(new Date(), 1),
    toDateTime: new Date()
  });
  
  for (const call of recentCalls) {
    if (call.transcript && !processedCalls.has(call.id)) {
      await processTranscript(call.transcript, {
        title: call.title,
        date: call.started,
        attendees: call.parties.map(p => p.name),
        dealId: call.crmData?.dealId
      });
      processedCalls.add(call.id);
    }
  }
}

// Fireflies webhook for transcript ready
app.post('/webhooks/fireflies', async (req, res) => {
  const { transcript_url, meeting_title, attendees, date } = req.body;
  
  const transcript = await fetch(transcript_url).then(r => r.text());
  
  await processTranscript(transcript, {
    title: meeting_title,
    date: date,
    attendees: attendees
  });
  
  res.sendStatus(200);
});

// Analyze overall meeting sentiment
const sentimentAnalysis = await claude.analyze({
  messages: [{
    role: 'user',
    content: `Analyze the prospect's sentiment in this meeting. 
              Rate their engagement (1-10), buying intent (1-10), 
              and urgency (1-10). 
              
              Transcript: ${transcript}`
  }]
});

// Adjust follow-up timing based on sentiment
const followUpDelay = calculateDelay(sentimentAnalysis);

function calculateDelay({ engagement, buyingIntent, urgency }) {
  const score = (engagement + buyingIntent + urgency) / 3;
  
  if (score >= 8) return 'immediate';  // Hot lead - same day
  if (score >= 6) return 'next_day';   // Warm - next business day
  if (score >= 4) return '2_days';     // Neutral - give them space
  return '3_days';                      // Cool - longer nurture
}

// Identify primary and secondary contacts
const roles = await claude.analyze({
  messages: [{
    role: 'user',
    content: `Based on this transcript, identify:
              1. Primary decision maker
              2. Technical evaluator (if present)
              3. Champion/internal advocate (if present)
              
              For each, extract their key concerns and interests.
              
              Transcript: ${transcript}`
  }]
});

// Create tailored follow-ups for each stakeholder
for (const stakeholder of roles.identified) {
  await createPersonalizedFollowUp(stakeholder);
}

if (extraction.actionItems.length === 0) {
  // Create a "check-in" follow-up task
  await hubspot.createTask({
    subject: `Check-in: ${meetingMetadata.prospectCompany} - No clear next steps`,
    dueDate: addDays(new Date(), 3),
    notes: `Meeting ended without clear next steps. 
            Reach out to re-engage or close as stalled.
            
            Key topics discussed: ${extraction.keyTopics.join(', ')}`
  });
  
  // Alert rep to the ambiguity
  await slack.sendMessage({
    channel: meetingMetadata.repSlackId,
    text: `⚠️ No clear next steps from your call with ${meetingMetadata.prospectName}. 
           Review the summary and decide: pursue or pause?`
  });
}